Dynamics 365 Customer Service

How do you actually gain customers for life? In short, you need to provide your customers with consistent and personalized support. Dynamics 365 for Customer Service creates an exceptional and seamless experience across channels for your customers before, during and after purchase. Continue reading to catch more from this all-in-one, AI-powered solution.

Get customer obsessed

New customer habits emerged at this critical digital turning point and what is certain is that there is no way back. One experience can change your customer's entire perception of your brand. It is 5 times more expensive to get a new customer than to retain an existing one. Do you provide an exceptional customer experience?

Why you should invest

Customers today expect to be catered to at any given time. Without really understanding your customers, it is almost impossible to exceed their sky-high expectations in the moments that matter. Dynamics 365 for Customer Service hands you the right tools to reap these benefits effortlessly:

Strengthen your brand: Exceptional experiences keep your customers coming back for more and falling in love with your brand.

Win time and gain customers for life: Get cases to the right agent effortlessly and solve these cases at a record-breaking pace.

Ease of start: With a simple implementation process you have access to an updated system, in no time.


How can your agents deliver exceptional services? Get personal. Start utilizing customer data in your customer interactions and be where your customer needs you. Get the right tools to the right agent, providing them with an overview of all customer’s inquiries ranging from product questions, complaints over support cases at their fingertips.


Grasp what your customer is feeling in real-time and use AI-powered suggestions for the next best interaction.

Be first
Deliver great services through Internet of Things (IoT) to resolve incidents before your customer is even aware.
Spark more engagement with smart omnichannel capabilities such as live chat support, virtual chatbot, voice channel, digital messaging and more.
Help customers who independently seek solutions by providing them with the right tools to do so.

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