Supporting sales with Dynamics CRM
The new sales processes create an overview that has given Fayard a longer-term perspective on their customers business. They now e.g. have a complete overview of when customers received service, and a business flow remind Fayard when to contact them again.
Fayard got streamlined sales processes, allowing them to grow without having to employ more resources.
People who do not sit in the office on a daily basis can quickly be updated on a given project
With a quick look the employees have the full overview. They can thereby easily work together on several cases.
Streamlining sales processes
Fayard manages their many business relationships through Dynamics 365 CRM. It has streamlined their sales processes. The solution provides an overview for the management. But also for new employees scattered in different locations.
“People who do not sit in the office on a daily basis can quickly be updated on a given project. A quick look and then you have the full overview”.
The overview means that the customers are now customers of Fayard - not the sales people. The solution have also resulted in a more proactive sales process. Fayard not only have an overview of which ships are serviced, but also when the next service visit is expected.
To achieve a much needed overview of the business, the solution had to be entrenched in the organization. Fayard did this together with 9altitudes through a step-by-step implementation. Since then, the solution has been expanded with the help of 9altitudes dedicated consultancy team.