Field Service Management: increase efficiency and customer satisfaction

Unlock unmatched efficiency and take your field service organisation to the next level with 9A Field Service based on Microsoft D365 Field Service.

The main challenges within Field Service

In a swiftly evolving business environment characterized by heightened customer expectations, increasingly intricate products, and escalating costs associated with raw materials and salaries, having the appropriate tool is absolutely vital. Furthermore, challenges related to talent acquisition, sustainability, and service transformation are looming on the horizon. Explore how our cutting-edge solution not only assists in enhancing planning, streamlining operational procedures, and elevating the customer experience, but also in positioning your organization as an appealing prospect for the field service technicians of the future.

Optimized Service Scheduling

Achieve optimal service intervention scheduling with minimal downtime and an exceptional customer experience.

First-Time Resolution Excellence (FTR)

Attain the highest First-Time Resolution (FTR) rates through the availability of expertise, spare parts, information, and support.

Seamless Digital Process Integration

Streamline your operations with fully integrated digital processes, reducing data entry errors and losses. This integration ensures accelerated billing through seamless connections with other applications.

Exceeding Customer Satisfaction

Go beyond customer expectations by delivering superior customer satisfaction, fostering client intimacy, and providing IoT-based services.

What is Field Service Management software?

Field Service Management Software is a powerful solution that enables businesses to more effectively manage and optimize their field service operations.

This software streamlines processes such as:

  • planning
  • dispatching
  • task assignment
  • field staff monitoring

It allows organizations to gain real-time insight into the location and status of their employees, enabling them to plan more efficiently and respond to service requests promptly. With Field Service Management Software, companies can improve the productivity of their field service teams and enhance customer satisfaction through quicker responses and better communication.

Why invest in Field Service Management software?

Reducing Operational Costs

Enhanced digital processes translate into reduced repetitive data entry and manual tasks, such as automated service reports and digital capabilities for time tracking and vacation requests. A shorter service-to-billing cycle results in lower DSO (Days Sales Outstanding).

Enhancing Product Quality

Our ongoing practical inspections provide valuable insights for product optimization. Digital service reports with checklists enable thorough analysis and optimization, leading to more efficient and customer-centric services, ultimately resulting in higher product quality.

Enhancing the Customer Experience

Our Field Service solutions establish a single version of truth and shared knowledge within your organization, providing better insights and higher first-time resolution rates. Improved planning and automated processes ensure efficient and customer-focused service, resulting in an enhanced customer experience.

Boosting Revenue

Leverage insights and cross-selling notifications to expand opportunities. No longer miss pricing adjustments with automated contract terms. Optimize sales by accessing the complete price history and insights. Connect products to generate revenue from service.

Reaching new heights! Copilot in Dynamics 365 Field Service

We are excited to announce our participation in the early preview of Microsoft's revolutionary product, Copilot, within Dynamics 365 Field Service. As one of the pioneers in Europe granted the opportunity to test and introduce this AI solution, we are elevating service excellence to unprecedented levels.

Enhance Your Field Service Performance with 9A Field Service

In today's business landscape, various business models face distinct challenges. We take an in-depth look at two key sectors and highlight how 9A Field Service, based on Dynamics 365 Field Service, is the key to success in these complex environments.

Manufacturing & Supply Chain Companies: Optimizing Field Service

In the dynamic landscape of Manufacturing & Supply Chain companies, Field Service plays a pivotal role as an extension of their ERP system. These companies face an array of challenges, including the seamless integration of Field Service with ERP, managing technical operations, and addressing workforce turnover due to the retirement of experienced personnel.

The increasing complexity of products demands that field technicians receive support from remote experts. Additionally, accurate consumption tracking is essential for automated procurement and MRP activation. A clear overview of technical skills and technician availability is crucial for effective planning and customer-focused assignments.

To remain attractive to new generations and facilitate knowledge transfer, these companies must reinvent themselves as appealing employers. Technology plays a central role in this transformation, not only to enhance operational efficiency but also to attract new talent. Discover six ways in which Field Service Management software can assist you in the battle for talent.

How to Initiate the Search for Field Service Management Software Tailored to Your Business Needs

In this whitepaper, we delve into this process, exploring what you can expect from a field service management solution, which features are crucial, and how to approach the quest for a suitable package wisely.

Technical Service Companies: Achieving Excellence in Service Management

For Technical Service companies, the focus revolves around delivering high-quality service and managing intricate projects. A customized Field Service Management solution is indispensable to effectively address this complexity. Keeping track of asset locations, service history, and gaining insight into customer relationships are all essential components.

With the rise of the subscription economy, Technical Service companies are transitioning to as-a-service models with the aid of IoT (Internet of Things). IoT plays a crucial role in real-time monitoring, maintenance, and proactive services, leading to new revenue streams and enhanced customer value.

Challenges like talent acquisition and knowledge transfer remain prominent. Technology is the key to attracting talent and providing top-tier service.

Our Solution: 9A Field Service Built on Dynamics 365 Field Service

The Future of Field Service Management Begins with Dynamics 365 Field Service. This groundbreaking solution enhances the efficiency of field service operations by combining seamless integration, familiarity, and user-friendliness. What sets Dynamics 365 Field Service apart is its intelligent utilization of advanced technologies such as AI, IoT, and cloud computing.

The integration of 9A Field Service with Dynamics 365 Field Service takes operational capabilities to new heights. With features like advanced time tracking, enhanced map visualization, and more, supported by our D9A Kickstart methodology for rapid implementation, 9A Field Service is the key to improved field service performance.

Step into the future of Field Service Management with 9A Field Service and Dynamics 365 Field Service. Go beyond traditional management and unlock the power of advanced technologies for unparalleled intelligence and user-friendliness.

Explore Our Customer Success Stories

Frequently asked questions
Why is Field Service Essential?

Field Service is crucial for businesses as it lowers costs, boosts productivity, enhances customer satisfaction, and optimizes operational efficiency through efficient technician management.

What is Field Service?

Field service management involves planning, managing, and optimizing off-site activities, such as service visits, repairs, and maintenance, to enhance efficiency and customer satisfaction.

Some challenges in Field Service

Some challenges in Field Service include managing a large field workforce, tracking field worker productivity, achieving high First-Time-Resolution through the availability of expertise, spare parts, information, and support, fully connected digital processes, and exceeding customer expectations for high customer satisfaction.

What technologies are used in Field Service?

In Field Service, technologies such as mobile devices, the Internet of Things (IoT), artificial intelligence (AI), and machine learning (ML) are employed to automate and enhance processes.

What are some future trends in Field Service?

Some upcoming trends in Field Service include augmented reality (AR) for visual instructions, predictive maintenance for issue forecasting, advanced analytics for valuable insights from Field Service data, and the launch of Copilot in Dynamics 365, which will revolutionize service delivery.

Stay up to date!