Sales, marketing & service solutions

Customer expectations are rising. There it's imparative that you have the right solutions to support your sales, customer service, field service and marketing department. A performant Customer Relationship Management solution (CRM) is necessary for companies that want to streamline their sales and service operations, improve customer experiences, and drive revenue growth.

Give your customers the experience they deserve and expect

Meeting customer expectations are a challenging but important task. The customers impression of your company is not limited to the experience with one department. By having a connected platform as Dynamics 365, you get the tools to support your employees and help them create a great experience for your customer throughout the full customer journey.

Dynamics 365's intelligent technologies provide real-time insights, enabling customers to make informed decisions quickly and efficiently.

Customer relationship management is realized in Dynamics 365 by the following apps:

  • Dynamics 365 Marketing
  • Dynamics 365 Sales
  • Dynamics 365 Customer Service
  • Dynamics 365 Field Service

Dynamics 365 CE as your new platform?

Improve decision making

Be able to follow how your sales, service and/or marketing department are performing with a good overview.

Increase customer satisfaction

By tracking everything in the system, you set up systems that support your employees in their busy day, making sure that errors are minimized and no customer is forgotten.

Future proof

Get started with an CRM-solution that matches your needs today without the fear of 'outgrowing' the system in the future.

Get insights in your data and make faster decisions based on data

If you want reporting with data from your Dynamics CRM solution, and the possibility to make faster decisions based on real business insights. Then you should take a look at 9A Smart Insights.

More than 350 customers already benefit from 9A Smart Insights, and they now spend only minimal resources on data collection.

9A Field Service is a strong Field Service for you who wants more!

The Dynamics 365 CE solution is strong. But the solution can be even better. With 9A Field Service you get a stong Field Service solution which is based on standard Dynamics 365 Field Service and adds even more benefits for your organization.

Already using Dynamics 365 Customer Engagement?

Let's take it to new heights!

One thing is, that you have a great platform, but are you leveraging all of the opportunities? How you are using your platform greately impacts how much value it brings to your organization. If you wan't to have a talk about how you can get even more value from your existing solution, our experts are ready to help.

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