9A Field Service

The integration of 9A Field Service with Microsoft Dynamics 365 Field Service elevates operational capabilities to a higher level. With features such as advanced time tracking, enhanced map visualization, and more, supported by the D9A Kickstart methodology for rapid implementation, 9A Field Service is the key to improved field service performance.

Better service, more satisfaction

Discover a range of possibilities, from accelerating service processes to optimizing financial flows. Strengthen customer relationships through consistent service experiences, driven by shared knowledge and access to historical data. Seamless access to essential information, both in the office and in the field, and advanced planning using AI contribute to a significant improvement in efficiency. This results not only in increased capacity of field technicians but also in a more effective approach to support cases during the initial visit.

Accelerate tasks, enhance accuracy, and boost customer satisfaction with streamlined workflows.
Gain insights for proactive support and decision-making, fostering customer loyalty.
Collaborate seamlessly, minimize errors, and adapt quickly to customer needs with our centralized platform.

A centrally fully integrated platform

Continuously measuring performance in the field goes beyond insights for product optimization; it also promotes overall product quality. Digital service reports with checklists provide a solid foundation for analysis and optimization of service delivery. These efforts aim not only for a more efficient work environment but also lay the groundwork for building sustainable relationships with your customers.

Would you like to learn more about Field Service and discover the current challenges in the market?

The benefits of 9A Field Service

Field Service Management software helps your field service team work as efficiently as possible. With a robust suite integrated with other relevant applications, your company can better and more efficiently respond to the growing demands of customers.

One central, fully integrated platform

Enjoy improved customer service with one version of the truth, ensuring consistency and reliability with every interaction. Additionally, increase operational efficiency and customer satisfaction as all authorized personnel seamlessly access crucial data.

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Add images to service records for a higher resolution rate. Easy access to all linked images provides your staff with the additional information they need.

Automatic invoicing

Achieve shorter invoicing cycles, resulting in reduced Days Sales Outstanding (DSO) and faster payments.

Automatic update of asset data

Provide better customer service while your team gains more satisfaction from less manual work. Additionally, this automation ensures a more detailed service history of all your activities.

Map visualization of your assets

Get a user-friendly map overview of your assets in the field and the location of your scheduled technicians.

Automated price adjustments

Receive automated price adjustments based on contract agreements, with support for multiple line items. This helps to avoid the chance of human error or incorrect price adjustments.

In 2025, 2/3 of organizations with more than 50 field technicians will own more than one field service solution, but will miss one quarter of the potential efficiency gains due to incomplete integration or deployment

Gartner - The Six Most Critical Functions of Field Service Management Applications - September 2022

An investment in Field Service repays within the year. We are convinced!

Find out how quick your company will return the investment in Field Service management software and take your service department to new heights! Easily calculate your estimated Return on Investment (ROI) and discover why almost in all situations ROI is realized within one year.

Wondering what benefits Field Service can offer your organization?

If you are interested in our solution for 9A Field Service and would like more information or to schedule a casual discussion, please feel free to reach out!

How do you start your quest to find a field service management software that suits your company and fulfils your needs?

In this white paper, we delve into this process, exploring what you can expect from a field service management solution, which features are crucial, and how to approach the quest for a suitable package.

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9A developed solutions

Did you know, that there exists more then 9 different solutions developed by 9altitudes? They are well-tested solutions that add value to your business by extending the functionality of strong solutions from PTC and/or Microsoft.

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