Digital transformation

Stable and predictable forecasts are hard to live up to in these unprecedented times where our society is hit in its core. Manufacturers & service companies more than ever, need to incorporate more uncertainty into their plans and are in need of transforming their business and supply chain rapidly.

Step by step,
driving the change.

Strategy & Operating Model

In the strategy work-shops, we focus on the current and future business at a larger scale. Transformation means change, and organisational capabilities (people and means) are key to the success of the evolving processes.

For your operations as a manufacturer or service company there are 5 dominating elements that define your success or failure: how you gather data, what you do with that data, how you can prevent downtime in your operations, navigation of the supply chain and after-sales and self-service options.

Use the full customer journey experience at the core of anything you do. It is the feedback of your customers that should drive the improvement of your operations. Use real-time data to make fact-based decisions and bring digital changes in manageable chunks.


Communication and user adoption are crucial as pointed out in our European Digital Transformation Survey done in 2022. It is vital to involve the whole organisation, and to manage change and expectations.

Working in a project based approach will support everyone to deliver to the maximum not loosing sight on quality and putting the customer always first in his/her activities.

All activities should always bare in mind the following principles: Customer First, Digital First & Agile First!

Digital Platforms

Success with a digital platform does not depend on the technologies comprising the platform or the implementation. Success depends on users adopting the platform!

The truth is, digital technologies in and of themselves create no value. Their power is in enabling a change in how a company operates; that new operating model creates the value.

But, when choosing a new digital platform, it needs to allow for end-to-end business processing, necessary to achieve the improved experience for customers, employees, and partners. You need to go beyond the technology and see whether better digital agility can be created going forward.

How digitally mature are you?

Answer a couple of questions in our Digital Maturity Survey, compare yourself with peers and get personal feedback. More than 100 organizations in the manufacturing & supply chain industry worked with the survey, which makes it an ideal dataset to compare yourself against and gain new insights.

→ take me to the survey

Capturing the value of a successful Digital Transformation

Leading manufacturers and service companies,  are now realizing significant value from data and analytics, AI, and machine learning. Those who are truly investing in DX, capture benefits, increasing production capacity and reducing material losses, improving customer service and delivery lead times, achieving higher employee satisfaction, and reducing their environmental impact.

Interested in a Digital Transformation scan?

Contact our colleague and we will schedule a meeting.

Tim Claes

Chief Commercial Officer

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