Early Preview of Copilot in Dynamics 365 Field Service

  • 16/08/2023

Great news! We are proud to announce that we are participating in the early preview of Microsoft's groundbreaking product Copilot in Dynamics 365 Field Service! As one of the first companies in Europe allowed to test and introduce this AI solution, we are taking service excellence to the next level.

In collaboration with our valued customer Joulz and Microsoft's product team, we are revolutionizing our service delivery. Copilot streamlines work orders, optimizes technician scheduling and enables frontline teams to focus on what really matters: an exceptional customer experience!

Our CEO and the CIO/CDO of Joulz gave their insights on the article and highlighted the impact of Copilot.

Sven van Veldhuizen CIO/CDO of @Joulz: ”Copilot in Dynamics 365 Field Service will support a faster way of working for our organization by simplifying our transactional work order management process. The ease with which an e-mail can be translated into a workorder and planned will increase the speed of our customer responses and improve our customer journey. We are also excited to improve the experience for our customer-focused colleagues with the Microsoft 365 integrations. Microsoft Teams is our main internal communication method, and the integration of Field Service into Teams will greatly simplify the communication about a specific work order, account or other customer case and improve the case lead time.”

Want to know more? Check out Filip Bossuyt and Sven Van Veldhuizen's excitement in this article!

We help you get a competitive advantage

At 9altitudes we are dedicated to deliver valuable solutions that helps our customers achieve a competitive advantage by together identifying the best solutions and services that accommodate their business needs while excelling in customer satisfaction. By collaborating with the teams at Microsoft, we maintain our strong expertise within the Microsoft platform, which helps us provide innovative solutions, strong services, and unparalleled value to our customers - and their customers.

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