Our vision on digital transformation
- 30/01/2022
There is a technology tsunami on the horizon. All kinds of IOT sensors are popping up like mushrooms. “Data is the new oil. We need to find it, extract it, refine it, distribute it and monetize it”, according to David Buckingham. So are you actively listening?
Technology is changing the world faster than ever, but in the end it’s about people.
There is a technology tsunami on the horizon. All kinds of IOT sensors are popping up like mushrooms. “Data is the new oil. We need to find it, extract it, refine it, distribute it and monetize it,” according to David Buckingham. So are you actively listening?
Are you following your customer’s journey? Are you progressively building up knowledge about your target groups, do you create actionable insights in their shifting expectations? “Only customer obsessed companies survive disruption,” according to Foster. Real-time customer intelligence, interactive marketing, excellent after-sales & field service, integrated sales channels and a unique positive customer experience across all customer touchpoints are important priority investment areas.
Are you exploring new business models? Are you able to embed digital innovations into operations? Artificial Intelligence for instance will become a key technology to embed into your operations. ‘Hyper’ automation becomes the new commodity. The no-code revolution has started.
It’s clear we’re living in the perfect storm, the world around us is changing very rapidly. Industry 4.0, digital twins, resilient supply chain management, connected services… the business trends and technological possibilities are endless. These are exponential times, that require an exponential thinking. How do you keep up? Where do you start?
Lucky for us it all boils down to old fashion rule number 1 “It’s all about people”. It will always start with fulfilling a need, that customers are willing to pay for. So at all times keep these basics in mind and create a continuous equilibrium to embrace change on a strategic level within your organisation, amongst your people. “It’s not the strongest of species that survives, nor the most intelligent but the one most responsive to change” – Leon C. Megginson (A famous quote that often wrongly is linked to Charles Darwin)
A successful digital transformation is much more than digitalization.
Technology is only a means to an end. In the end it’s always the goal to add value. We typically distinguish 3 types of digital value where technology can help: cost value, experience value and platform value. Then let’s translate the value proposition into an operating model. Challenge the status quo, understand the best practices that our out there for your industry. Start with defining the TO BE processes. How do we want the engineering department to interact with the production floor? How do we want the logistic flow integrate with our inventory management best practices? What are the financial flows we want to streamline within the organisation – purchase, order intake, cash flow…
And then – only then – let’s translate these end-to-end business processes into one integrated digital thread integrating all the departments seamlessly together. That’s how you build a future digital architecture.
At 9altitudes we focus on 3 main industry clusters – manufacturing, services and wholesale & distribution – where we can be that trusted partner for you to build your better digital tomorrow. We will always combine the platform mindset with talking and understanding your business language.
Tomorrow starts today.
Every organisation is working on digital transformation nowadays, so what’s in a name? And more importantly are you taking the right steps moving forward. At 9altitudes we created a pragmatic digital transformation scan to align senior management teams quickly around a joined approach on how to move forward in these digitally challenging times.
Our focused customer obsession scan helps you to create actionable insights on the shifting expectations of your customer. Focus on your moments of truth to make a real impact. Understand your customers’ journey and link it to the KPI’s of your business model.
In the manufacturing industry we take this to the next level with our in depth industry 4.0 assessment, demystifying the I4.0 trends and applying them specifically to your organisation. A digital transformation roadmap gets designed including multiple tracks, including the people, organisation, strategy and technology track.
Tomorrow starts today! Wait no longer.
‘It’s the one most responsive to change, that will survive disruption'.
Written by Tim Claes, Managing Director Belgium at 9altitudes
Chief Commercial Officer
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