Improve your insights
With 9A Smart Insights for Microsoft Dynamics 365 Field Service, you gain insights into the data you already collect in your service business today. With the help of dashboards and reports, you can increase productivity, improve the customer journey and ensure that the customer's problem is solved on the first service visit.
9A Smart Insights for Microsoft Dynamics 365 Field Service ensures that the data you are presented with is always relevant to the context in which you need it. This means you won't be distracted by large piles of data you don't need, but can focus on what's important right now.
With 9A Smart Insights for Microsoft Dynamics 365 Field Service you can:
- Immerse yourself in data and follow developments using dynamic filtering options.
- Gain insights into planned service visits and optimise routes, schedules, etc.
- Reduce the time from service call to customer issue resolution.
- Gain an overview of service department performance.
- Go in-depth with customers and sites with just one click.
- Automate the reports you need.
- ... and much more!
Optimize with 9A Smart Insights for Microsoft Dynamics 365 Field Service
Your 9A Smart Insights solution is always updated and maintained according to the latest updates from Microsoft.
Optimize your Field Services based on data
9A Smart Insights is a unique platform that stores your existing data in a ready-made data warehouse. We've already built the data warehouse based on years of experience, so you can start utilising your data within days. This gives you several benefits:
- You save time and money on setup and development.
- It's a tried and tested solution, so you know it works from day 1.
- The pre-built dashboards are customised to your industry and the KPIs you work with.
With 9A Smart Insights for Field Service, you can get to the bottom of the underlying issues that may exist in your service business. Do your service technicians have the right materials and tools in the vehicle? Can the schedule be streamlined? Find the root cause of your problems and streamline your processes.
What do you use 9A Smart Insights for?
With 9A Smart Insights for Microsoft Dynamics 365 Field Service, you collect, store and analyse data from your service business. This can be anything from how your service department is performing to an overview of your planned and future service visits, customers and facilities to insights into the customer journey from call to resolution.
You can use 9A Smart Insights to access and analyse your data sets and present them visually through reports, dashboards, graphs, charts and more. This helps to create the big picture of your service business, so you can increase efficiency and make better data-driven decisions.
Power BI allows advanced users to maketheir own(additions to) dashboards. But that requires linked data. To linkdata, you needmanpower andexpertise. At9A Smart Insights, we have a large group of experts who complement each otherwhileimplementing your data platform. You get a solid solution that is set up faster. By taking our out-of-the-box solution as a basis, youimmediatelysave100 days of time compared to a‘bare’ implementation.
In‘5 questions for your (intended) Power BI supplier’you can read more about this trade-off.
Gain insight into your sales department
With a better overview of your sales department, you can get a quick and easy overview of your pipeline.
By having data from your Dynamics 365 Sales solution in a dashboard, you can, for example
- Gain insight into your pipeline and create a visual overview of your sales opportunities.
- Visualise the overall performance of your sales department.
- Go in-depth with your leads with just one.
This way you can quickly and easily get a complete overview of your business.
Are you interested in gaining valuable insights?
Where are the opportunities for your service business and how can you improve the customer experience? These answers can be found in your data.
9A Smart Insights helps you gain insights from your data by combining Power BI with Dynamics. Are you curious to find out what opportunities this offers for your organisation? Contact us for a no-obligation chat.