GEN-I Sonce

GEN-I Sonce was faced with the challenge of improving the way they manage their maintenance team. The solution was found in the implementation of Microsoft Dynamics 365 Field Service. They turned to 9altitudes for help with the implementation.

Seeking a different solution

GEN-I Sonce, a GEN-I company with more than 50 employees, was faced with the challenge of improving the way they manage their maintenance team. Due to the age of the solar power plants and the need to carry out regular maintenance work, they expected an increase in the frequency of visits to existing plants.

"9altitudes helped us to implement Microsoft Dynamics 365 Field Service, which has eased the workload of crucial staff in GEN-I Sonce and allows us to further develop in all areas."

Peter Marinšek

Senion Project Manager / Team Lead, GEN-I Sonce

Experts who understand the industry

Their former setup, based on Microsoft Dynamics 365 CRM, file sharing and project management tools, Excel and Outlook, was proving ineffective. The company's tremendous growth and the large number of power plants sold prompted them to start looking for a different solution.

They shortlisted 3 solutions from different software providers and finally decided on Microsoft Dynamics 365 Field Service. The Field Service solution was chosen because it was the best fit with the existing infrastructure in the company and they had previous experience with Microsoft tools. In addition, the solution provides them with everything their maintenance department needs.

The solution was implemented by 9altitudes, a company with several years of experience in implementing Microsoft Dynamics 365 Field Service. The company employs experts who know the industry really well and can find the best solution for any business challenge.

Exeptional responsiveness and flexibility

At GEN-I Sonce, the implementation of Field Service was led by Peter Marinšek. He sees the experience with 9altitudes has been extremely positive. The experts were very responsive and flexible and always had a solution ready. They intend to continue working with 9altitudes in the future.

"9altitudes helped us implementing Microsoft Dynamics 365 Field Service, which has eased the workload of crucial staff in GEN-I Sonce and allows us to further develop in all areas. Without this tool, we would need more and more staff to ensure that all our solar plants are running optimally. 9altitudes has been a key stakeholder in the implementation of this tool, without whom many business processes would have been non-optimal and the programme would still be in the conceptual phase."

"9altitudes has been a key stakeholder in the implementation of this tool, without whom many business processes would have been non-optimal and the programme would still be in the conceptual phase."

Peter Marinšek

Senion Project Manager / Team Lead, GEN-I Sonce

Satisfied users

GEN-I Sonce is satisfied with the implemented solution, as it replaces several other systems that were previously used for maintenance purposes. They have also noticed that the new solution reduces the time spent by operational staff on their tasks.

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